1. All the items offered on the eShop are subject to the sole discretion of Wilson and the stock availability. Wilson is entitled to apply order limit on specific item and reserve the right to apply restriction on any sale. The final confirmation of all orders are subjected to stock availability and system allocation.
2. For delivery and related information, please refer to the Payment and Delivery Policy. The actual shipping date will depend on the stock.
3. The product colour will vary slightly due to differences on computer screen setting. All should subject to the actual product.
4. Once an order is confirmed, change is not accepted.
5. Wilson eShop only accepts one-off payment by credit card, and we take at least one working day for transaction confirmation.
6. Order with payment completed within 15 minutes is regarded as successful order, otherwise, the system will cancel the related order automatically without reservation.
7. Customer should provide authentic and valid contact information (including address and telephone number) for any orders. Extra delivery charge, delayed or unsuccessful delivery due to wrong information should be borne by the customer.
8. The submission of registered data shall be deemed as the customer's agreement and the will to comply with the terms and conditions of all the activities.
9. The availability of products and gifts is limited on a first-come-first-serve basis.
10. The demand of product replacement, model exchange, product return, refund or order cancellation is not accepted.
11. Special offers on Wilson eShop shall not be used concurrently with other offers (including offers from Wilson Shops).
12. For any appearance issue in regard to ordered items, please call Customer Service for enquiry and follow-up within 24 hours after receiving the items. (Monday - Friday, 09:00-18:00. Please call 2158 8933, or send email at any time to firstname.lastname@example.org)
13. For any question about the use of an item, please bring the item and the invoice with you to Wilson’s retail shop for more information.
14. For any dispute, Wilson reserves the right of final decision.
15. Wilson shops address: https://www.wilsoncomm.com.hk/shop