Refund and Exchange Policy


Notification for orders

Upon receipt of any item you order, you or your designated receiver is required to check your received item. For any questions of your product ordered, please contact Customer Service in 24 hours after receipt by call 2158 8933 or email to [email protected] to follow up. 


Replacement Policies

Under normal circumstances, all products are not exchangable. If your exchange request is being accepted due to individual or special reasons, relevant sales receipt and product with full packing are required to present for exchange procedures. The company reserves the right to refuse any replacement request due to any damage or defect on the product, including damaged appearance, incomplete accessories, missing or imcomplete packing, etc. 

After purchasing of all Xiaomi/Redmi/POCO products, Wilson Communications Ltd will not accept any request of refund, product return or product replacement. Customers may visit Xiaomi Authorized Service Provider for product support and assistant with the original invoice issued by Wilson Communications Ltd. during warranty period.



All products are non-refundable. (Including but not limited to any product and service that Wilson cooperates with all third-party companies). In case of any disputes, Wilson reserves the right of final decision. 

Force Majeure

Where Wilson fails to provide accurately the service you need due to force majeure (including natural disasters, fires, floods, accidents, riots, wars, government policies, strikes or any circumstances beyond Wilson's control), Wilson shall not be liable to the user or any third party.

Only for Consumers

Wilson sells and delivers products only to end consumers. You are not allowed to resell any product your purchase on Wilson's eShop. Where Wilson has reasonable grounds to believe that a product you purchase is not intended for final use, Wilson shall have the right to reject or cancel your order.


The value of all items in Wilson's eShop are calculated in HKD. The prices of items on the website may differ from those in Wilson's physical shops, and are subject to those shown on the website on the day you placed the order.


To provide a secure and reliable online purchase service, Wilson adopts Secure Sockets Layer (SSL) for online transactions. All personal data, including your credit card number, name and address, are encrypted before transmitted over the Internet to prevent unauthorized third parties from accessing them upon the transmission. For inquiring about the security certificate, you may right click your mouse on the web page of payment and select "Content" and "Cert".


All your online orders are subject to Wilson's sole discretion and are accepted subject to stock availability. You will receive the final purchase receipt for record at the time you receive the item.


Wilson reserves the right to change the terms of payment for online purchases at any time without prior notice.


The Terms shall be construed in accordance with the laws of the Hong Kong Special Administrative Region ("Hong Kong") of the People's Republic of China, and shall be governed by the same. The application of each part of the Terms is limited to the extent permitted by such laws. Where any part of the Terms is prohibited or unenforceable in any jurisdiction, only the prohibited or unenforceable part shall be declared invalid in that jurisdiction without invalidating the rest or affecting its validity, legality or enforceability in any other jurisdiction. Wilson reserves the right to modify the Terms and its conditions in its absolute discretion. Wilson reserves the right to make final decisions in case of any dispute.